cgebet Privacy Policy
Your privacy matters to us. This Privacy Policy explains how cgebet collects, uses, stores, and protects your personal information when you use our platform. By registering an account or continuing to use cgebet, you agree to the practices described on this page. We are committed to handling your data responsibly and in accordance with applicable data protection laws relevant to players in the Philippines.
1. Information We Collect
When you register and use the cgebet platform, we collect several categories of personal information to deliver a safe, functional, and personalised gaming experience for players across the Philippines. Account information includes your full name, date of birth, email address, username, and password — all of which are required to create and secure your account. We also collect device and browser data such as your IP address, operating system, browser type, device identifiers, and session timestamps in order to detect suspicious activity and maintain platform stability. For payment processing, we collect local financial information relevant to Philippine Peso transactions, including details associated with GCash, Maya, and bank transfer accounts used for deposits and withdrawals — though we do not store complete card or account numbers on our servers. Usage data such as betting history, game activity logs, session duration, and navigation patterns is collected to improve platform performance and personalise your experience. Where required by law or our licensing obligations, we may also collect identity verification documents such as a government-issued ID to confirm your age and identity before processing withdrawals or responding to account disputes.
2. How We Use Your Data
cgebet uses the personal information we collect for clearly defined purposes that are directly related to providing and improving our online gaming services to players in the Philippines. Your account information is used to create and manage your player profile, process deposits and withdrawals, and authenticate your identity each time you log in. Usage and behavioural data helps us optimise platform performance, identify technical issues, and personalise the game recommendations and promotions you see when you log into your account. Payment information is processed exclusively for the purpose of completing financial transactions between you and cgebet — we do not use your financial data for any purpose beyond transaction processing and fraud prevention. We may use your email address to send you important account notifications, security alerts, and service updates; you may opt out of marketing communications at any time by updating your account preferences. Where required by applicable regulations, we use identity and activity data to fulfil our obligations around responsible gaming, age verification, and anti-money laundering compliance. We do not use your personal data to make automated decisions that produce significant legal effects without human review.
3. Cookies and Tracking
cgebet uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a smooth, secure browsing experience on both desktop and mobile devices. Essential cookies are required for core platform functions such as maintaining your login session, remembering your language preferences, and keeping your account secure across page loads. Functional cookies allow the platform to remember choices you have made — such as your preferred game categories or display settings — so you do not need to reconfigure your preferences every time you visit. Analytical cookies help us understand how players navigate the platform, which features are most used, and where technical improvements are needed; this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time — however, disabling essential cookies may prevent certain parts of the platform from working correctly. We do not use third-party advertising cookies or sell cookie data to external marketing networks. By continuing to use the cgebet platform after reviewing this policy, you consent to our use of cookies as described above.
4. Data Storage and Security
All personal data collected by cgebet is stored on secure servers with access restricted to authorised personnel only, and we apply industry-standard encryption to protect data both in transit and at rest. Passwords are stored using one-way hashing algorithms, meaning that not even our internal team can view your plain-text password — if you forget your password, a reset will always be required rather than a retrieval. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable legal and regulatory obligations; once data is no longer needed, it is securely deleted or anonymised. Our security practices include regular vulnerability assessments, access logging, and strict internal data handling policies to minimise the risk of unauthorised access or data breach. In the event of a data breach that is likely to affect your rights or freedoms, we will notify affected players as required by applicable law and take immediate steps to contain and remediate the incident. While we apply robust security measures, no online system is completely immune to risk, and players are encouraged to use strong, unique passwords and enable any available account security features. If you suspect any unauthorised access to your account, contact the cgebet support team immediately so we can take protective action on your behalf.
5. Sharing Data with Third Parties
cgebet does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes — your data exists to serve your experience on our platform and for no other reason. We share data only with carefully selected service providers who are necessary to operate the platform, including payment processors that handle Philippine Peso transactions via GCash, Maya, and local bank channels, as well as game content providers and technology infrastructure partners. Each third-party provider we work with is bound by contractual data protection obligations and is permitted to use your data only for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines or the relevant licensing jurisdiction — we will only do so where legally compelled or where we believe it is necessary to protect the safety or rights of our players or the public. If cgebet undergoes a business restructuring, merger, or acquisition, player data may be transferred to the successor entity, and affected players will be notified in advance where practicable. We do not share your data with any third party for profiling, targeted advertising, or the creation of marketing lists. Any external links or third-party services accessible through the platform are governed by those parties' own privacy policies, which you should review independently.
6. Your Rights as a User
As a registered player on cgebet, you have meaningful rights regarding the personal data we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to access the personal information we hold on your account — you can request a copy of your data by contacting our support team, and we will respond within a reasonable timeframe. If any of the information we hold about you is inaccurate or out of date, you have the right to request a correction, and we will update your records promptly. You may also request the deletion of your personal data — subject to our legal and regulatory obligations to retain certain records — by submitting a request through the support team; accounts with outstanding balances or active disputes may require resolution before deletion can be completed. Where we process your data based on your consent, you have the right to withdraw that consent at any time, including opting out of marketing communications through your account settings. You have the right to request a restriction of processing in certain circumstances, such as when you have contested the accuracy of data we hold. If you have concerns about how cgebet handles your personal data, you may raise a complaint with the relevant data protection authority in your jurisdiction. We take all privacy concerns seriously and will work with you to resolve any issues as efficiently as possible.
7. Protection of Minors
The cgebet platform is strictly intended for adults aged 18 and above, and we take the protection of minors very seriously as part of our broader commitment to responsible gaming in the Philippines. We do not knowingly collect, store, or process personal information from individuals who are under 18 years of age, and our registration process includes age verification steps designed to prevent underage access. If we discover or have reason to believe that a player under the legal age has created an account, we will immediately suspend that account, delete any associated personal data that we are not legally required to retain, and take appropriate action in accordance with our Terms and Conditions. Parents and guardians who believe a minor may have registered on the platform are encouraged to contact the support team immediately so we can investigate and take action without delay. cgebet also supports the use of parental control software and internet filtering tools as an additional layer of protection — details on recommended tools are available on the Responsible Gaming page. Our commitment to minors' safety extends beyond data protection — it is a core part of the platform's ethical obligations to the communities we serve across the Philippines. We regularly review our age verification and data collection practices to ensure they remain effective and compliant with current best practices.
8. Policy Updates
cgebet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, legal requirements, or regulatory obligations — and the effective date at the top of this page will be revised accordingly each time an update is published. We encourage all players to review this page periodically to stay informed about how their personal information is being handled. Where a change to this policy is material — for example, a significant change to the types of data we collect or how we share it — we will make reasonable efforts to notify registered players via email or a prominent notice on the platform before the change takes effect. Your continued use of the cgebet platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any material changes to this policy, you should stop using the platform and contact the support team to close your account and request deletion of your personal data. Minor updates, such as clarifications of existing practices or corrections of typographical errors, may be made without prior notice. This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, all of which form part of your agreement with cgebet.
9. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how cgebet handles your personal data, you are welcome to reach out to our support team directly at any time. Registered players can access the support contact details within their account dashboard, where live chat and ticketing options are available for prompt assistance. For privacy-specific requests — including data access, correction, deletion, or withdrawal of consent — please submit your request clearly via the support channel, including your registered email address and a description of your request so we can process it efficiently. For general enquiries about the platform, the FAQ page covers many common questions and may provide an immediate answer without the need to contact support. Our team aims to respond to all privacy-related requests within a reasonable timeframe, and we will keep you informed of the progress of your request throughout the process. You can also contact us by email at [email protected] — please note this address is for text communication only and is not a billing or payment channel. We value transparency and are committed to maintaining an open line of communication with all players in the Philippines who trust cgebet with their personal information.
Questions or Concerns About Your Data?
If you have questions about how cgebet handles your personal information, our FAQ page is a great starting point for quick answers. You can also review our Terms and Conditions or visit the Responsible Gaming page to understand the full scope of your rights and our commitments as a platform. Ready to get started? Create your free account or sign in today.